Got Questions? We’ve Got Answers

What are your products used for?

These products are intended strictly for laboratory research, analytical, or educational use only. They are not intended for human or animal consumption, medical use, diagnostic use, treatment, prevention, or recreational use.

Are these products FDA approved?

No. Nothing on this website should be interpreted as FDA approval, medical advice, health guidance, or instructions for use. Buyers are responsible for understanding and following all applicable laws and regulations in their area.

Can I change or cancel my order?

There is a very limited window to modify or cancel an order after it is placed. Changes may be possible, but they are not guaranteed.

What is your return policy?

Because of the nature of the products, all sales are final.

What form are the peptides supplied in?

Peptides are typically supplied in lyophilized powder form. This helps improve stability during storage and transit.

Do product appearances vary?

Yes. Natural variation in color, texture, odor, or other properties may occur and does not necessarily indicate lower quality or purity.

Why does the peptide puck look cracked or uneven?

Lyophilized peptides often form a solid puck inside the vial. During shipping, movement can cause that puck to crack or appear uneven, but this is usually cosmetic and does not affect quality, potency, or purity.

How do orders ship?

Orders placed before the daily cutoff time generally ship the same day. Weekend orders ship the following business day.

How should I store the products?

Store them in a cool, dry place away from heat, moisture, and direct sunlight. Proper storage helps slow degradation over time.

Do extreme temperatures affect the products?

Yes, all molecules can degrade over time. Proper storage slows that process, but exposure to extreme temperatures may reduce stability.

Do you offer bulk discounts?

Yes. Bulk or multi-product discounts are automatically applied at checkout, and quantity-based pricing is shown on each product listing.

What if my package is delayed?

Shipping delays caused by carriers are outside our control. Shipping charges are non-refundable if delivery is late due to the courier.

What if my package is stolen, lost, or sent to the wrong address?

The company is not responsible for stolen packages, carrier losses, or orders shipped to incorrectly entered addresses. If you entered the wrong address and the order has not shipped yet, contact support immediately.

Why Researchers Choose Short Chain Labs

Short Chain Labs is a research-focused supplier dedicated to providing high-quality peptides.

Verified Quality
Materials

Fast & Secure
Shipping

Transparent Research
Supply

Responsive Customer
Support