Shipping Policy

Short Chain Labs
Website: www.ShortChainLabs.com
Effective Date: 5/1/2026

1. General Shipping Statement

This Shipping Policy explains how Short Chain Labs (“we,” “us,” or “our”) processes, ships, and delivers orders placed through www.ShortChainLabs.com. All products we ship are Research Use Only (RUO) and not for human or animal consumption; this policy addresses logistics and timing, not product usage.

By placing an order, you agree to this Shipping Policy in addition to our Terms and Conditions.

2. Order Processing Times

  • Orders are generally processed within 0–2 business days after payment confirmation.
  • Orders placed before our daily cut‑off time on business days are typically processed and shipped the same day; orders placed after the cut‑off or on weekends/holidays are processed on the next business day.
  • Processing time may be extended during peak periods, holidays, inventory checks, or due to events beyond our reasonable control.

Processing time is separate from carrier transit time.

3. Shipping Cut‑Off Time

  • Orders placed by 2:00 PM EST, Monday–Friday, are typically eligible for same‑day shipment.
  • Orders received after the cut‑off, or on non‑business days, will be processed on the next business day and shipped as soon as reasonably practicable.

Same‑day shipping is a goal, not a guarantee, and may be affected by order volume, verification needs, or carrier constraints.

4. Shipping Regions

Unless otherwise stated on the website:

  • We currently ship only within the United States.
  • We do not ship to international destinations, U.S. territories, P.O. Boxes, or military addresses (APO/FPO/DPO) unless explicitly noted on the checkout page.

If an order is placed to a non‑supported destination, we may cancel and refund the order.

5. Carriers and Delivery Methods

Short Chain Labs uses reputable carriers such as:

  • UPS
  • FedEx
  • United States Postal Service (USPS)

Carrier selection may vary based on destination, service availability, shipment weight, and operational considerations. In general:

  • UPS and FedEx cannot deliver to P.O. Boxes; if you provide a P.O. Box but choose a non‑PO‑Box‑compatible method, your shipment may be delayed or returned.
  • USPS may be used for P.O. Box or certain remote locations.

The specific carrier and method will be shown at checkout or in your shipping confirmation email.

6. Shipping Options and Rates

Shipping options and rates are displayed at checkout based on your shipping address, order value, and selected service level.

Examples of common options (subject to change):

  • Standard Ground (e.g., 3–7 business days) – Flat rate or free above a certain order value
  • Expedited (e.g., 2‑Day Air) – Additional charge
  • Next‑Day / Overnight (where available) – Premium rate

Any available complimentary or free shipping offers (such as free standard shipping above a minimum order value) will be clearly indicated on the site and may be subject to conditions such as:

  • Minimum purchase threshold
  • Domestic U.S. addresses only
  • Exclusions during promotions or special events

All delivery timeframes are estimates provided by the carrier and are not guaranteed.

7. Shipping Confirmation and Tracking

Once your order ships:

  • You will receive a shipping confirmation email with tracking information, if provided by the carrier.
  • Tracking updates and delivery estimates are managed by the carrier and may not always update in real time.

If you do not receive tracking information within a reasonable time after your order is marked as shipped, please contact us using the support details on our website.

8. Address Accuracy and Delivery Issues

You are responsible for providing a complete and accurate shipping address at checkout.

Short Chain Labs is not responsible for:

  • Delays or non‑delivery due to incorrect, incomplete, or outdated addresses provided by the customer
  • Packages that are lost, delayed, misdelivered, or returned because of address errors
  • Additional shipping charges incurred to re‑ship orders due to incorrect addresses

If a shipment is returned to us due to an address issue, we may, at our discretion:

  • Offer re‑shipment at your expense, or
  • Cancel the order and refund the product cost (excluding original shipping costs), where products remain unopened and suitable for resale

Certain products, due to their research nature, may not be eligible for re‑shipment or resale once returned.

9. Risk of Loss and Title

All orders are shipped F.O.B. shipping point (or equivalent), meaning:

  • Risk of loss and title to the products transfer to you once the order is provided to the carrier.
  • Once a package is scanned as accepted by the carrier, any loss, damage, theft, or delay during transit is the responsibility of the carrier and/or the customer.

We will reasonably assist with tracking and carrier inquiries, but we do not assume financial responsibility for issues occurring after handoff to the carrier.

10. Carrier Delays, Lost or Stolen Packages

Short Chain Labs is not liable for:

  • Carrier delays, routing errors, or service interruptions
  • Packages marked “delivered” by the carrier but reported as missing or stolen
  • Weather‑related delays or natural disasters
  • Holiday‑related volume surges or other carrier capacity issues
  • Customs or regulatory delays for any shipments that may involve cross‑border movement (if offered in the future)

If your package appears lost, delayed, or stolen:

  1. Check tracking information and delivery confirmation carefully.
  2. Confirm with household members, neighbors, or building staff, if applicable.
  3. Contact the carrier directly to open an investigation.
  4. Notify us with the carrier case number so we can note your account and assist where possible.

Refunds or replacements for lost or stolen packages are evaluated case‑by‑case and are not guaranteed.

11. Special Handling and Research Product Considerations

Because Short Chain Labs products are research chemicals and peptides, certain shipments may have special handling requirements.

  • Some products may require faster transit, insulated packaging, or other protective measures.
  • We may restrict certain shipping methods based on product sensitivity, weather conditions, or distance, to preserve product integrity.
  • Where cold‑chain or time‑sensitive shipping is used, the costs may be higher and may not be refundable if a carrier delay occurs outside our control.

Upon delivery, you are responsible for promptly:

  • Inspecting the package for any obvious damage or tampering, and
  • Storing products in accordance with the storage guidance provided (e.g., refrigeration or freezing) to help preserve research quality.

12. Order Changes, Holds, and Cancellations (Shipping‑Related)

To protect product integrity and prevent misuse, we may:

  • Place an order on temporary hold if there are concerns about address accuracy, payment verification, or compliance with our Research Use Only policies.
  • Request additional information or clarification before proceeding with shipment.
  • Cancel an order that appears inconsistent with our Terms, Community Guidelines, or Compliance & Legal Overview.

If you need to change your shipping address after ordering, contact us as soon as possible. Address changes may not be possible once an order has been processed or dispatched.

13. Policy Updates

We may update this Shipping Policy periodically to reflect changes in carriers, services, or internal practices. Any updates will be posted on this page, with the “Effective Date” revised accordingly. Continued ordering after updates indicates acceptance of the revised policy.

14. Contact Information

For questions about this Shipping Policy, or for assistance with an existing order:

Short Chain Labs
Website: www.ShortChainLabs.com