Short Chain Labs
Website: www.ShortChainLabs.com
Effective Date: 5/1/2026

1. Overview

This Privacy Policy explains how Short Chain Labs (“Short Chain Labs,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit www.ShortChainLabs.com, create an account, contact us, or purchase Research Use Only (RUO) products from us.

By using our website or services, you consent to the practices described in this Privacy Policy and in our Terms and Conditions.

All products sold by Short Chain Labs are for Research Use Only and not for human or animal consumption, but this Policy concerns how we handle your data, not how you use products.

2. Information We Collect

We collect information in three main categories.

2.1 Personal Information

Provided directly by you, for example when you place an order, create an account, or contact us:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Order history and related communications

Payment card details are collected and processed by our third‑party payment processors; Short Chain Labs does not store full card numbers on its servers.

2.2 Technical and Usage Data

Collected automatically when you browse the site:

  • IP address and approximate location
  • Browser type, device type, operating system
  • Pages viewed, links clicked, time on page
  • Referring URLs and session identifiers
  • Cart and session data (e.g., items added to cart, abandoned cart status)

This data helps us operate the site, secure it, and understand how visitors use it.

2.3 Marketing and Communications Data

  • Your preferences regarding promotional emails or SMS (opt‑in or opt‑out)
  • Responses to campaigns, open/click behavior in emails
  • Records of your requests regarding privacy or marketing preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing and Customer Service
    • Process and fulfill orders, including shipping and confirmations
    • Handle customer support inquiries, returns (if applicable), and account issues
  2. Account Management
    • Maintain your user account and order history
    • Provide secure login and authentication
  3. Site Operation, Security, and Improvement
    • Operate, maintain, and secure our website and backend systems
    • Monitor for fraud, abuse, or suspicious activity
    • Improve site performance, usability, and product offerings via analytics
  4. Marketing and Communications
    • Send transactional emails (order confirmations, shipping updates, account notices)
    • Send marketing communications (promotional emails, reminders, remarketing) if you have not opted out
    • Show relevant ads or reminders through permitted advertising platforms (e.g., remarketing based on site visits or abandoned carts), subject to your cookie preferences
  5. Legal, Compliance, and Risk Management
    • Comply with applicable laws, tax and accounting obligations, and regulatory requirements
    • Enforce our Terms and Conditions, Community Guidelines, and Compliance policies
    • Protect Short Chain Labs, our customers, and the public from fraud, misuse, or unlawful conduct

We do not use your information to make automated decisions producing legal effects about you without human involvement.

4. Legal Bases for Processing (Where Applicable)

Where privacy laws require a legal basis (e.g., in the EEA/UK), we rely on:

  • Contract performance: To process orders, provide services, and manage your account
  • Legitimate interests: To secure our site, prevent fraud, analyze use, and improve services, in ways that do not override your rights
  • Consent: For certain marketing and cookie‑based tracking, where required
  • Legal obligations: To meet tax, accounting, or regulatory requirements

5. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixels and tags) to:

  • Enable core site functions (e.g., cart, checkout, login)
  • Remember preferences and improve user experience
  • Analyze traffic and usage patterns
  • Support marketing and remarketing campaigns

You can control cookies through your browser settings and, in some jurisdictions, through consent banners. Disabling certain cookies may affect site functionality, including the ability to log in or complete a purchase.

6. How We Share Your Information

Short Chain Labs does not sell your personal information for monetary consideration. We share information only as necessary in the following limited contexts:

  1. Service Providers
    • Payment processors (for secure payment handling)
    • Shipping and logistics providers
    • Email service platforms
    • Analytics and advertising partners (for site performance, remarketing, and reporting)

These providers are authorized to use your data only to perform services on our behalf and are expected to protect it appropriately.

  1. Business Operations and Transfers
    • In connection with a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your data may be transferred as part of the business assets, subject to this Policy.
  2. Legal and Compliance
    • When required by law, regulation, subpoena, court order, or governmental request
    • When necessary to enforce our terms or protect rights, safety, or property of Short Chain Labs, our customers, or others

We do not grant third parties the right to use your data for their own independent marketing without your consent.

7. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

Examples include:

  • HTTPS (SSL/TLS) encryption for data in transit
  • Role‑based access controls and authentication for internal systems
  • Use of reputable payment processors that comply with industry security standards
  • Regular site and system maintenance

No system can be guaranteed 100% secure. You are responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorized access.

8. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill the purposes described in this Policy
  • Provide services and maintain your account
  • Comply with legal, tax, accounting, and regulatory requirements
  • Resolve disputes and enforce our agreements

When data is no longer needed, we will delete it or anonymize it in a commercially reasonable manner, consistent with applicable law.

9. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include:

  • Access: Request information about the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Restriction: Request that we restrict certain processing in specific circumstances.
  • Objection: Object to certain processing, including direct marketing, where applicable.
  • Portability: Request a copy of your personal data in a commonly used format, where technically feasible.

You can also:

  • Opt out of marketing emails by using the “unsubscribe” link in the message or contacting us directly.
  • Adjust cookie settings through your browser and, where provided, our cookie or consent tools.

To exercise your rights, contact us using the information in Section 12. We may need to verify your identity before fulfilling your request and will respond within a reasonable time and as required by law.

10. Children’s Privacy

Our website and products are not intended for children under 13, and our products are restricted to adult purchasers (21+).

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information, we will delete it as required by law. If you believe a child has provided information to us, please contact us immediately.

11. International Users

Short Chain Labs operates in the United States. If you access our site from outside the U.S., you understand that your information may be transferred to, stored, and processed in the U.S. or other countries where our service providers are located.

These countries may have privacy and data protection laws that differ from those in your jurisdiction. Where required by law, we will implement appropriate safeguards and comply with cross‑border data transfer requirements.

12. Third‑Party Websites and Services

Our site may contain links to third‑party websites, apps, or services. We are not responsible for the privacy practices, security, or content of these third parties.

If you visit or interact with a third‑party site, that site’s privacy policy and terms will govern your use. You should review their policies before sharing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

  • The “Effective Date” at the top of this page indicates when the Policy was last updated.
  • Material changes may be communicated via the website, email, or other reasonable means.

Your continued use of the website after any update indicates your acceptance of the revised Privacy Policy.

14. Contact Information

If you have questions about this Privacy Policy, our data practices, or wish to exercise your privacy rights, please contact:

Short Chain Labs
Website: www.ShortChainLabs.com